Using aci365 Terms and Conditions

By using the aci365 website and any of its services, you are considered to have automatically agreed to these terms and conditions. These terms are governed by the laws of Bangladesh and apply equally to all aci365 members and users.

Aci365 reserves the right to amend or update these terms and conditions at any time without prior notice. Any changes will take effect immediately upon publication on the site. It is the member's responsibility to check this page regularly to stay informed of the latest updates.

Aci365 services are intended for personal, non-commercial use only. Accessing the platform using any bot, automated software, or unauthorized third-party tool is strictly prohibited. Any such activity, once detected, will result in immediate account termination.

• These terms and conditions apply to all aci365 games, betting, casino, and promotional services.
• If you disagree with any part of these terms, please stop using the service immediately.
• These terms and conditions should be read together with aci365's Privacy Policy and Responsible Gaming Policy.

You must be at least 18 years old to register an account with aci365. Registration by minors is strictly prohibited. Any such account, once identified, will be terminated immediately and all balances may be forfeited.

Each person may only register one account. Operating multiple accounts will be flagged as duplicate accounts, resulting in the cancellation of all accounts and forfeiture of all bonuses. Providing accurate and truthful information at registration is mandatory.

• You must provide your correct name, mobile number, and date of birth at the time of registration.
• It is the member's responsibility to keep their account password secure.
• Transferring or selling your account to another person is strictly prohibited.
• A copy of your national ID or passport may be required for KYC verification.

Deposits on aci365 can be made via bKash, Nagad, Rocket, and direct bank transfer. The minimum deposit amount is BDT 500 and the maximum is BDT 1,00,000 per day (limits may differ for VIP members).

When making a deposit, you must provide the correct transaction ID and amount. aci365 is not responsible for any delays caused by incorrect information. Deposits are typically credited to your account within 5–15 minutes.

• Always verify aci365's latest payment details before making a deposit.
• For any deposit-related issues, please contact us via live chat.
• Depositing funds from illegal sources is strictly prohibited and punishable under anti-money laundering laws.

At least one successful deposit must be made before a withdrawal can be requested. The minimum withdrawal amount is BDT 500 and the maximum is BDT 50,000 per day (separate rules apply for VIP members).

Withdrawal requests are typically processed within 30 minutes to a maximum of 24 hours. During peak hours or when verification is required, processing may take slightly longer. Withdrawals can only be made to the same payment method used for the original deposit.

• Wagering requirements must be met before withdrawing any winnings earned from a bonus.
• Withdrawals may be delayed if KYC verification has not been completed.
• aci365 reserves the right to place a hold on withdrawals in cases of suspicious activity.
• Once a withdrawal is approved, the amount will be automatically deducted from your balance.

Aci365 bonuses and promotional offers are subject to specific terms. Each bonus comes with a wagering requirement that must be met before any winnings derived from the bonus can be withdrawn.

Welcome bonuses typically carry a wagering requirement of 15x to 30x. If the requirement is not met within 30 days of receiving the bonus, both the bonus and any associated winnings will be automatically forfeited.

• Every bonus offer has a set expiry date — once it expires, the bonus is automatically removed.
• Multiple bonuses cannot be active simultaneously unless the promotion's terms state otherwise.
• aci365 reserves the right to modify, suspend, or cancel any promotion at any time.
• In any bonus-related dispute, aci365's decision shall be considered final.

All game outcomes on aci365 are determined by an independent, certified RNG (Random Number Generator) system. No game result can be predetermined or manipulated. aci365 conducts regular third-party audits to ensure fair play.

If a game session is interrupted due to a technical error, network issue, or server outage, aci365 is not obligated to provide compensation, but will endeavour to resolve the matter fairly with the affected member.

• Collusion, match fixing, or any form of cheating is strictly prohibited.
• aci365 reserves the right to void bets placed on Sports Betting at incorrect odds.
• If an account is closed during an active game, the outcome of any open bets will be preserved.
• In Live Casino games, the dealer's decision is final.

Aci365 is committed to responsible gaming. We want our members to enjoy gaming as a form of entertainment, not as an addiction. To support this, we provide a range of self-control tools for our members.

• Set your own daily, weekly, or monthly deposit limits.
• If needed, you can pause your account for anywhere between 24 hours and 6 months.
• Contact the support team to request permanent self-exclusion.
• We encourage anyone showing signs of gaming addiction to seek professional help.

Aci365 never encourages minors to engage in gaming. If you suspect someone underage is using aci365, please notify our support team immediately.

Aci365 treats your personal information with the utmost care. We use SSL encryption and advanced data protection measures. Your information is never sold to third parties.

Your information is used solely for account verification, payment processing, fraud prevention, and compliance with legal obligations. For more details, please see our Privacy Policy Read.

Aci365 may suspend or permanently close an account without prior notice for any of the reasons below, and the associated balance may be forfeited.

• Registering with a false or fake identity.
• Operating multiple accounts.
• Bonus abuse or bonus farming.
• Using funds obtained from illegal sources.
• Involvement in hacking, phishing, or any other form of cybercrime.
• Threatening or harassing other members or staff.

Members may also request to close their account at any time. In such cases, the remaining balance may be withdrawn, however any active bonuses will be automatically cancelled.

If a dispute arises, please contact the aci365 customer service team first. Our team will review your complaint within 24 hours and work to provide a fair resolution.

If a dispute cannot be resolved through customer service, it will be escalated to aci365's internal dispute resolution process. Both parties' evidence will be reviewed, and a final decision will be communicated accordingly.

• Complaints must be submitted within 30 days of the relevant incident.
• aci365's records and log data will serve as the primary evidence in any dispute resolution process.
• Where any provision of these terms requires legal interpretation, the guidance of aci365's licensing authority will be followed.